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SIGUCCS 2018 has ended
avatar for Shannon Pretko

Shannon Pretko

Cedar Crest College
Helpdesk Manager
Allentown, Pennsylvania Area
Websitehelp.cedarcrest.edu
Monday, October 8
 

7:30am EDT

Registration Open South Registration Breakfast La Mesa Patio

9:00am EDT

Opening Plenary - “2028: The Decade Ahead for Higher Education” – Jeffrey Selingo Fiesta 5

10:30am EDT

Networking Room - Visit with Sponsors and Colleagues Fiesta 6 Networking Break - Sponsored by Sassafras Fiesta 6

11:00am EDT

Taking Down Goliath: How numerous workflow optimizations can help small teams tackle big tasks Yucatan 2

12:00pm EDT

Lunch on your own

1:00pm EDT

One Little Spark: Putting the Service back in the Service Desk Fiesta 3&4

2:15pm EDT

What Cats Can Teach Us About Excellent Customer Service Fiesta 3&4

3:15pm EDT

Networking Break - Sponsored by PDQ Fiesta 6
 
Tuesday, October 9
 

7:30am EDT

Breakfast La Mesa Patio

9:00am EDT

Networking Room - Visit with Sponsors and Colleagues Fiesta 6 Developing a Culture of Care Fiesta 3&4 Investing in Your Training Portfolio: Diversifying training methods Yucatan 2

10:00am EDT

Networking Break - Sponsored by TOPDesk Fiesta 6

10:30am EDT

General Session and Awards - Celebrate with SIGUCCS! Fiesta 5

11:30am EDT

Lunch - Buffet Lunch Monterrey 1, 2&3, La Mesa Patio

1:00pm EDT

Designing and Deploying a virtual IT services orientation for first-year undergraduate students in Moodle Yucatan 3

2:15pm EDT

Poster Session Fiesta 6

4:00pm EDT

Lightning Talks Fiesta 5

5:00pm EDT

"Continuing the Conversation" Happy Hour - Sponsored by Student Services by Blackboard Fiesta 6
 
Wednesday, October 10
 

7:30am EDT

Breakfast La Mesa Patio

8:45am EDT

New leaders - navigating the waters of first-time management Fiesta 1&2

9:45am EDT

Networking Break - Sponsored by LabStats Fiesta 6

10:15am EDT

The Secret Life of Mentoring Yucatan 2

11:30am EDT

Fostering a Sense of Ownership at a Service Desk while also Developing Student Leadership Fiesta 3&4 What your service desk will look like in 2020 Yucatan 1

1:30pm EDT

How to Cultivate a Service-Minded Helpdesk in a Microwave Age? Best Practices for a World Class Customer Experience Fiesta 3&4

2:30pm EDT

Networking Break - Sponsored by Samanage Fiesta 6

2:45pm EDT

Closing Plenary- “A Short History of Human Computer Interaction: a people-centered perspective” - Geraldine Fitzpatrick Fiesta 5