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Monday, October 8 • 3:45pm - 4:45pm
Lightning Talks

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Finding the North Star: Dozen Career Lessons Learned From the SIGUCCS Community --  Mo Nishiyama
Seven Minutes of Shame -- Trevor Murphy and Alexa Spigelmyer
Make Professional Time for Yourself -- Katelin Moul
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction -- Shawn Lee
Keep it Classy, IT Dancer: Dance Class Benefits for the IT Professional -- Kathryn Fletcher

Session Chair
avatar for Dan Herrick

Dan Herrick

IT Asset Manager, University of Colorado Boulder
IT Asset Management, End User Computing (EUC) LIfecycle Management, Software Licensing, Business Storytelling, Creative uses for legacy tech, Craft coffee
avatar for Kendra Strode

Kendra Strode

Technology Support Specialist, Carleton College
Training helpdesk students at a small undergraduate college.

Speakers
avatar for Kathryn Fletcher

Kathryn Fletcher

IT Support Specialist, West Virginia University
33+ yrs experience in IT Support/Training.
avatar for Shawn Lee

Shawn Lee

Assistant Director, Service Desk, University of Illinois
I manage a 24/7/365 enterprise Service Desk at the University of Illinois. My team provides customer support for university enterprise applications as well as monitoring of critical systems and university IT infrastructure. I am a propeller-head who is obsessed with delivering quality... Read More →
avatar for Katelin Moul

Katelin Moul

User Services, Dickinson College
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
Topics which make me very excited include: SIGUCCS, technical writing, public speaking, cultivating an inclusive workplace culture, time management, mindfulness, TED talks, storytelling, UX, design literacy, cooking, and baseball.



Monday October 8, 2018 3:45pm - 4:45pm
Fiesta 5

Attendees (83)