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Monday, October 8 • 3:45pm - 4:45pm
Lightning Talks

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Finding the North Star: Dozen Career Lessons Learned From the SIGUCCS Community --  Mo Nishiyama
Seven Minutes of Shame -- Trevor Murphy and Alexa Spigelmyer
Make Professional Time for Yourself -- Katelin Moul
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction -- Shawn Lee
Keep it Classy, IT Dancer: Dance Class Benefits for the IT Professional -- Kathryn Fletcher

Session Chair
avatar for Dan Herrick

Dan Herrick

IT Asset Manager, University of Colorado Boulder
IT Asset Management, End User Computing (EUC) LIfecycle Management, Software Licensing, Business Storytelling, Creative uses for legacy tech, Craft coffee
avatar for Kendra Strode

Kendra Strode

Technology Support Specialist, Carleton College
Training helpdesk students at a small undergraduate college.

avatar for Kathy Fletcher

Kathy Fletcher

IT Application Specialist, West Virginia University
36+ yrs experience in Information Technology. Specialties: Qualtrics, eXplorance Blue, iClicker, Adobe Acrobat, Office 365
avatar for Shawn Lee

Shawn Lee

Assistant Director, Service Desk, University of Illinois
I manage a 24/7/365 enterprise Service Desk at the University of Illinois. My team provides customer support for university enterprise applications as well as monitoring of critical systems and university IT infrastructure. I am a propeller-head who is obsessed with delivering quality... Read More →
avatar for Katelin Moul

Katelin Moul

User Services, Dickinson College
avatar for Mo Nishiyama

Mo Nishiyama

Technical Writer, Oregon Health & Science University
He/Him/His. Straight outta Portland (Oregon), Mo is passionate about promoting an inclusive workplace culture, adopting frameworks that are centered around empathy, and sneakily inserting the Oxford Comma in business documents (despite his institution's Style Guide which discourages... Read More →

Monday October 8, 2018 3:45pm - 4:45pm EDT
Fiesta 5